Shipping policy
Order Processing Time
- All orders are processed within 1-2 business days (excluding weekends and holidays).
- Custom or made-to-order items may take 3-5 business days to prepare.
Domestic Shipping
- We offer standard shipping across US: delivery in 3-7 business days after dispatch.
- For faster delivery, we provide express shipping: delivered within 1-3 business days.
- Shipping costs are calculated at checkout based on weight and location.
International Shipping
- We ship globally! International orders typically arrive within 10-20 business days, depending on destination and customs.
- Customers are responsible for any import duties, taxes or customs clearance fees upon delivery.
Order Tracking
- Once your order is shipped, you will receive a shipment confirmation email with a tracking number.
- You can track the status of your order via our website or carrier’s tracking page.
Multiple & Split Shipments
- If you order multiple items, they may ship separately depending on availability.
- There is no extra charge for split shipments unless specified otherwise.
Lost or Damaged Packages
- If your package is lost or damaged in transit, please contact us within 7 days of the delivery date.
- Include your order number and photos of the damage so we can assist with a replacement or refund.
Holiday Delays & Unforeseen Circumstances
- During peak times (festivals, holidays, sales), deliveries may take longer than usual.
- Also, delays may occur due to weather, and customs.